FAQs

How can I tell if a device has been reported lost/stolen?

Query the GSMA Device Check service by entering the device's electronic serial number (IMEI, MEID or ESN). If the device has been reported lost or stolen you will see a Red status 'Reported Lost or Stolen'. Otherwise the status is Green.

What does "reported lost or stolen" mean?

When a subscriber cannot find their device they may have lost it or it may have been stolen. Sometimes the owner is clear on what has happened and sometimes not. Reported lost or stolen means- the owner has reported that the device is no longer in their possession and wishes to have the device disabled for network access by their carrier.The carrier has confirmed they know the owner.

What is "Network Blocking" or "Cellular Access Blocking"?

Network Blocking or Cellular Access Blocking is where a carrier accepts that a device has been lost or stolen and it prevents its usage on the cellular network. Other participating carriers also block the device on their networks.

What is a device IMEI/MEID/ESN?

The IMEI/MEID/ESN are Device Identifiers. Every cellular device has a unique identifier unless tampered with or incorrectly manufactured.

IMEI (International Mobile Equipment Identity) is the 15 digit electronic serial number of a GSM technology cellular device.

MEID (Mobile Equipment Identifier) is the 14 digit electronic serial number of a CDMA technology cellular device.

ESN ((Electronic Serial Number)is the 8 or 11digit electronic serial numbers for CDMA technology cellular phones.

How do I obtain a device IMEI/MEID/ESN?

You can display the IMEI/MEID/ESN by entering *#06# on the phone app keypad and executing a call on the device. Alternatively, the IMEI/MEID/ESN is printed on a label behind the back cover or underneath the battery of the device.

What types of devices have an IMEI/MEID/ESN?

Devices able to connect to cellular networks to make phone calls or transfer data contain an IMEI, MEID or ESN, eg Mobile Phones, Smart Phones, Tablets, Laptops, wireless dongles, etc.

Devices which rely only on wifi for connectivity do not have an IMEI, MEID or ESN.

What does it mean if the device status is Green?

We are not aware of any issues with this device and it has not be blocked by cellular networks.

What does it mean if the device status is Red?

The device is not with its rightful owner. The device is blocked and unlikely to function fully on cellular networks.

What if I am told the device status is wrong?

Exercise caution, the information we receive is provided by cellular carriers.

What if the device details report does not match the device I can see?

The device could be a counterfeit, or the electronic identity may have been tampered with.